Frequently Asked Questions

To get the bonus, you need to subscribe to either the monthly or annual EMR plan using your credit card.
No, the NGN100,000/NGN10,000 naira credit is a one-time credit for first-time subscribers.
You can start consulting with doctors, place orders for medications, and schedule laboratory tests and more.
Your EMR subscription bonus is valid for one year.
No, your credit will not roll over if you do not exhaust it within a year.
We provide discounts on health insurance plans, medication orders, laboratory tests, and consultations with local and international GPs, Specialists, and wellness professionals. Enjoy a 10% discount (deducted from your bonus wallet) on all services, except health insurance plans, which already have a pre-applied 5% discount.
You cannot renew or subscribe to any of our healthcare plans from your bonus wallet because their costs are already pre-discounted.
You can conveniently pay for services using your eWallet. Simply fund your eWallet with your credit card. Alternatively, you can make payment directly with your credit card.
Yes! Whether you pay with your card or eWallet, discounts will still be applied to the services you purchase.
You can either fund your eWallet and pay for services using your eWallet or you can pay with your card.
Funding your eWallet is easy! Simply navigate to the "Wallet" section in the app, choose the "Fund Wallet" option with Paystack, and follow the prompts to complete the transaction using your credit cards. You can also pay with your credit card.
Certainly! In the EMR section of the app, navigate to the bottom of the screen. Click on "dependents," then select "add dependents." Fill out each screen with the necessary details about your dependents. Choose the reason for their enrollment, confirm the entered, details, and click "save and continue." To complete the process, click on the subscribe button, choose a health plan, and proceed to make the payment using either your ewallet or credit card.
Absolutely, you can order your medication or prescription and have it delivered to your doorstep. Please note that delivery fees apply.
Certainly! If you opt to collect your ordered medication from a nearby pharmacy, you'll be guided to the closest one for pick-up. Moreover, if you have a consultation with a DiagnoStar doctor, they can prescribe medication for you. You'll receive a notification when the prescription is ready for pick-up.
Yes, DiagnoStar allows you to request and book appointments all from the comfort of your home.
With telehealth, you receive a professional level of care as with a traditional doctor’s office visit; however, you don’t have to wait in the doctor’s office or wait for days to book an appointment because our platform is entirely virtual/online. Our consultation fees begin from as low as NGN 3,450/ $3, so it is less than most in-office visits—taking into consideration the stress and time we save you.
It is secure as long as your electronic medical records (EMR) contain accurate information and you honestly share your health history during your consultation. Additionally, we recommend that patients review the detailed information provided by doctors about their treatment plans. Feel free to ask questions to collaboratively assess the risks and benefits of the prescribed medications and treatments with your doctor.
DiagnoStar has no restrictions as we are completely virtual and can be accessed anywhere in the world! However, you must be at least 18 years old to use DiagnoStar independently. Please ensure that you provide us with information that matches your photo ID, or else we may not be able to offer you the desired services.
To avoid mistaken identity and for our medical providers to confirm that they are treating the same person, we require our users to upload a profile picture of themselves together with a photo ID.
Certainly! It is our legal obligation to protect your health records. Our built-in, multi-layered security checks safeguard patients’ health records. Please check our privacy policy to see details of how we protect your personal information.
If you have a regular provider outside of the DiagnoStar platform, it's crucial to inform them about all the medications you are taking. After your encounter with a DiagnoStar provider is finished and documented, your electronic medical records (EMR), will be updated. You can log in to your app and email your updated EMR to your registered email address. Once you have received it, you can then forward your EMR to your provider via email
A short-term Naira loan has a 3-6 month repayment term with interest rates as low as 3%. There is no prepayment penalty for this loan type.
Of course. Members subscribed to our care plan for at least four months may pay about 3% monthly interest on the loan. Loan applicants who have provided a personal or payroll guarantee may also pay about 3% monthly interest.
Yes, there are. Loan applicants providing cash or other collateral (e.g. motor vehicle, land, other properties e.t.c) may pay as low as 2% monthly interest on loans.
Applicants may also repay the principal quarterly.
Late fee repayment will attract an added interest of 0.5% daily on the accumulated monthly interest and principal fee in addition to other charges accrued.

Why is it necessary to take a picture of myself on the app/website?
To avoid mistaken identity and for our medical providers to see who they are treating, we require patients to take a picture of themselves together with a photo ID.
While we require ordinary collateral and mandatory verifications before processing applications, loan facilities between 10,000NGN to 250,000NGN may not necessitate the provision of collateral.
You have at most 12 months to pay back loans and interests. But we prefer that you do not wait till the last minute to repay us as punctual payments boost your profile and avail you of higher loans.
You may have access to between 5,000 NGN and 5,000,000 NGN on our platform.